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OUR COMMITMENT
At Requite Love LLC, your privacy is a top priority. Your privacy is at the core of the way we design and build the services. We design all of our products and services with your privacy in mind. We involve experts from various fields, including legal, security, engineering, product design and others to make sure that no decision is taken without respect for your privacy.
WHO WE ARE
Requite Love LLC is USA based with a global clientele. We have however committed to a vast selection of Privacy Rules. In particular we adhere to the;
ACCURACY
It is important that the data we hold about you is accurate and current, therefore please keep us informed of any changes to your personal data.
CHILDREN DATA
Our website is not intended for children, and we do not knowingly collect data relating to children.
WHAT DATA DO WE COLLECT?
We may collect data or ask you to provide certain data when you use our website and services. The sources from which we collect Personal Data are:
Registration
To create an account, you need to provide data including your name, email address, username and a password.
Profile
You have choices about the information on your profile. It’s your choice whether to include sensitive information on your profile and to make that sensitive information public. Please do not post or add personal data to your profile that you would not want to be publicly available.
Messages
We collect information about you when you send, receive, or engage with messages in connection with our Services.
Sites and Services of Others
We receive information about your visits and interaction with services provided by others when you log-in or visit others’ services that include some of our plugins or features, cookies or similar technologies. Should you wish to learn more about how we use cookies please read our cookie policy.
Our Services are dynamic, and we often introduce new features, which may require the collection of new information. If we collect materially different personal data or materially change how we collect, use or share your data, we will modify this Privacy Policy.
Collected Data
We organise collected Personal Data as Account Data and Billing Data.
Account Data is everything we need to set up your account and includes your email address and username, and information connected with our services, such as your First and Last Name, your address and phone number.
Billing data is everything we need to set up your payment including your name, email address, masked credit card number and in certain circumstances, your billing address and your phone number if this is not already collected.
As described above, we link data and if we have already collected some of your data, we will only ask you for the remaining data that is necessary to carry out the service contracted for.
HOW PERSONAL DATA IS COLLECTED
We collect personal data in the following ways:
direct interactions | you may provide personal data when you complete online forms, request products/services, subscribe to our services, create a user account, join our mailing list, use our feedback form or otherwise or correspond with us (by post, phone or email) |
automated technology | we automatically collect personal data (technical and usage) when you browse or interact with our website, by using cookies, and other similar technologies. We may also receive technical data about you if you visit other websites which use our cookies. |
ON WHAT GROUNDS DO WE USE PERSONAL DATA?
We use your Personal Data for the following purposes and on the following grounds:
Of course, before relying on any of those legitimate interests we balance them against your interests and make sure they are compelling enough and will not cause any unwarranted harm.
WHEN DO WE DISCLOSE YOUR PERSONAL DATA?
We disclose your Personal Data in response to your enquiry or your request for information within our Company in order to provide the best service possible and within our legitimate interest.
We may share your information with organisations that help us provide the services described in this Data Protection Policy and who may process such data on our behalf and in accordance with this Data Protection Policy, to support this website and our services. For example, with our legal other professional advisors.
We may also share information with our secure payment gateway provider Stripe, and you may need to provide credit or debit card information directly to the provider in order to process payment details and authorise payment following a secure link. The information which you supply to in such cases is not within our control and is subject to the payment gateway provider’s own Privacy Notice and Terms and Conditions. Click the following to read Stripe`s Privacy Notice
In relation to information obtained about you from your use of our website, we may share a cookie identifier and IP data with analytic and advertising network services providers to assist us in the improvement and optimisation of our website which is subject to our Cookies Policy.
We may disclose personal information in other circumstances such as when you agree to it or if the law, a Court order, a legal obligation or regulatory authority ask us to. If the purpose is the prevention of fraud or crime or if it is necessary to protect and defend our right, property or personal safety of our staff, the website and its users.
DATA RETENTION
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
Details of retention periods for different aspects of your personal data are available in our retention policy which you can request from us. However, we are legally required to keep basic information about our customers (including contact, identity, financial and transaction data) for six years after they cease being customers, for tax purposes.
You can learn how long your information is held and when it is destroyed from our Data Retention Policy which you can request using our contact form.
YOUR RIGHTS
You have the right to:
CALIFORNIA PRIVACY RIGHTS
Sources and Categories of collected personal information
(you can find all sources and categories of collected personal information above)
Business or commercial purpose for collecting information
(you can find all purposes of processing personal information above)
Categories of third parties with whom the business shares personal information
(you can find all categories of recipients of personal information listed above)
In addition to the rights as explained, under California’s “Shine the Light” law, California residents who provide personal information (as defined in the statute) to obtain products or services are entitled to request and obtain from us, once per calendar year, information about the personal information we shared, if any, with other businesses for marketing uses. If applicable, this information would include the categories of personal information and the names and addresses of those businesses with which we shared such personal information for the immediate prior calendar year (e.g., requests made in the current year will receive information about the prior year). To obtain the information about data we hold about you or to effect the opt out, please contact us.
HOW DO WE PROTECT YOUR PERSONAL DATA?
We protect your data using state of the art technical, and physical safeguards and operate a firm system of policies, confidentiality agreements, digital safeguards and procedures to ensure the highest level of administrative protection.
In more detail to access our database the user must be authorised, is challenged through a two-way authentication system and use an encrypted VPN. Also, the removal of Personal Data from our location is forbidden and made by using a complex encryption system very difficult. We use cutting edge antivirus and anti-malware software and up-to-date firewall protection. Moreover, authorised personnel must have a legitimate need to know interest such as being your point of contact or service your user account.
The data we collect from you may be stored, with appropriate technical and organisational security measures applied to it, on our servers in the USA. In all cases, we follow generally high data protection standards and advanced security measures to protect the personal data submitted to us, both during transmission and once we receive it.
To exercise any of your rights, or if you have any questions or complaints about our use of your Personal Data and this policy, please contact us using our contact form.
INTERNATIONAL TRANSFERS
We may also share your data with recipients outside the USA. If we do then we will make sure that it is protected in the same way as if it was being processed in the USA. Some countries or territories outside the USA do not have adequate levels of data protection corresponding to the general data protection regulation. In order to protect your data and to achieve an adequate level of protection for your personal data when we transfer it to these countries or territories, we will ensure that one or more safeguards are put in place.
DO NOT TRACK
Do Not Track is a privacy preference you can set in most browsers. We support Do Not Track because we believe that you should have genuine control over how your info gets used and our site responds to Do Not Track requests.
DO NOT SELL MY PERSONAL INFORMATION
We do not sell information that directly identifies you, like your name, address, social security number, banking information, or phone records. In fact, we do not even share that type of information except with service providers who can use the information solely to provide a service on our behalf, when a consumer directs us to share the information. If applicable, you can choose whether you want this sharing or not. Remember, we don’t sell data that directly identifies you unless we have your explicit permission, no matter what choice you make. To make your choices please contact us.
AUTOMATED DECISION-MAKING AND PROFILING
We do not use automation for decision-making and profiling.
PERSONAL IDENTITY INFORMATION (PII) STATEMENT
Commercial Partners: Individual(s) or companies that have been approved by us as a recipient of organizational PII and from which Requite Love LLC has received confirmation of their data protection practices conformance with the requirements of this policy. Commercial Partners include all external providers of services to Requite Love LLC and include proposed Commercial Partners. No PII information can be transmitted to any vendor in any method unless the vendor has been pre-certified for the receipt of such information.
PII Training:All new hires entering Requite Love LLC who may have access to PII are provided with introductory training regarding the provisions of this policy, a copy of this policy and implementing procedures for the department to which they are assigned. Employees in positions with regular ongoing access to PII or those transferred into such positions are provided with training reinforcing this policy and procedures for the maintenance of PII data and shall receive annual training regarding the security and protection of PII data and company proprietary data
PII Audit(s):Requite Love LLC conducts audits of PII information maintained by Requite Love LLC in conjunction with fiscal year closing activities to ensure that this policy remains strictly enforced and to ascertain the necessity for the continued retention of PII information. Where the need no longer exists, PII information will be destroyed in accordance with protocols for destruction of such records and logs maintained for the dates of destruction.
Data Breaches/Notification: Databases or data sets that include PII may be breached inadvertently or through wrongful intrusion. Upon becoming aware of a data breach, Requite Love LLCwill notify all affected individuals whose PII data may have been compromised, and the notice will be accompanied by a description of action being taken to reconcile any damage as a result of the data breach. Notices will be provided as expeditiously as possible and in no event be later than the commencement of the payroll period after which the breach was discovered.
Confirmation of Confidentiality: All company employees must maintain the confidentiality of PII as well as company proprietary data to which they may have access and understand that that such PII is to be restricted to only those with a business need to know. Employees with ongoing access to such data will sign acknowledgement reminders annually attesting to their understanding of this company requirement.
Violations of PII Policies and Procedures: Requite Love LLC views the protection of PII data to be of the utmost importance. Infractions of this policy or its procedures will result in disciplinary actions under Requite Love LLC’s discipline policy and may include suspension or termination in the case of severe or repeat violations. PII violations and disciplinary actions are incorporated in Requite Love LLC’s PII onboarding and refresher training to reinforce Requite Love LLC’s continuing commitment to ensuring that this data is protected by the highest standards.
CHANGES
This Data Protection Policy and our commitment to protecting the privacy of your personal data can result in changes to this Data Protection Policy. Please regularly review this Data Protection Policy to keep up to date with any changes.
QUERIES AND COMPLAINTS
Any comments or queries on this policy should be directed to us using the following contact details.
Requite Love LLC
If you believe that we have not complied with this policy or acted otherwise than in accordance with data protection law, then you should notify us.
